Last updated: 31 May 2026
1. About this policy
This Privacy Policy explains how FreshTrack Systems Pty Ltd (ABN 13 146 508 590) (“FreshTrack”, “we”, “us” or “our”) handles personal information. It applies to this website and to the products and services we provide. By using our website or providing us with your information, you consent to the collection, use, and disclosure of your personal information as described here.
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
The personal information we collect depends on your dealings with us, and may include:
- Your name, business or company name, and job role;
- Contact details such as email address, phone number, and postal or business address;
- The contents of enquiries, demo requests, support tickets, and other correspondence you send us;
- Job application details, including your résumé, work history, and qualifications, where you apply for a role with us;
- Operational data you enter into the FreshTrack platform as part of using our services; and
- Technical information such as your IP address, browser type, device information, and how you interact with our website.
3. How we collect it
We collect personal information directly from you — for example, when you complete a form on our website, book a demo, email or call us, apply for a job, or use our software. We may also collect technical information automatically through cookies and similar technologies (see section 8), and occasionally from third parties such as your colleagues or business partners where you have authorised them to deal with us on your behalf.
4. Why we collect and use it
We collect, hold, and use personal information to:
- Respond to your enquiries and provide demos, quotes, and information you request;
- Provide, operate, support, and improve our products and services;
- Manage our relationship with you and your organisation, including billing and account administration;
- Assess and manage job applications;
- Send you service updates and, where you have not opted out, relevant product and industry information; and
- Meet our legal, regulatory, and contractual obligations.
5. Disclosure of your information
We do not sell your personal information. We may disclose it to:
- Our staff and contractors who need it to perform their roles;
- Trusted third-party service providers who help us operate our business and website — for example, cloud hosting, form-processing, email, and analytics providers;
- Professional advisers such as accountants and lawyers; and
- Government, regulatory, or law-enforcement bodies where required or authorised by law.
6. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes technical and organisational measures appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
8. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can disable cookies through your browser settings, though some features of the site may not function as intended if you do.
9. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date revised accordingly.
12. Contact us
For any privacy questions, requests, or complaints, please contact:
- FreshTrack Systems Pty Ltd (ABN 13 146 508 590)
- Email: sales@freshtrack.com
- Phone: 1300 083 532
- Perth HQ: Level 28, 140 St Georges Terrace, Perth WA 6000
- Queensland: 14 Mary St, Boonah QLD 4310